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Frequently Asked Questions
Pricing couldn’t be easier. Regular weekly customers are charged $1.20 per pound and “by request” customers are charged $1.40 per pound. Dry cleaning and large bedding items are priced by the piece.
We bill your credit or debit card directly. We will email you a detailed invoice each time your card is billed. You can also receive invoice totals by text.
We accept MasterCard, Visa, Discover and cards.
There are no pickup or delivery fees.
There is a minimum charge of $25.00 per pickup.
We’ve put in place email and text reminder tools to help make sure you don’t forget. However, if you do forget to leave your laundry out we do reserve the right to charge a $8.00 missed pickup fee to cover costs.
None whatsoever. You can cancel or suspend your account at any time.
As often as you like. Some of our customers tweak their profile prior to every pickup because they have special instructions for us. Other customers set up their preferences when creating their account and then rarely change them.
The Welcome Kit consists of one blue laundry bag, one green dry cleaning bag and one white mesh “special attention” bag and a welcome card.
No problem. Just leave the laundry somewhere we can access it and then log into your account and edit your Pickup/Delivery Instructions. Many customers have us leave their laundry at their back door or in a foyer if they are not home. Whenever possible, please select a drop-off site that’s protected from the elements.
That depends on your neighborhood. We make every effort to build our routes to make sure you have a consistent and convenient pickup/drop-off time.
We prefer you schedule your pickup by 4:00 am the day of your pickup. This allows enough time for the drivers to plan their routes for the day.
Sure. We send all of our customers email and text reminders 24 hours before scheduled pickups.
Absolutely. Many of our customers have Fluff & Fold Laundry pickup and deliver to their workplace. Just specify in your laundry preferences the pickup and delivery details.
When the weather’s bad we double-bag your laundry to make sure it’s protected from the elements. We always do our best to protect your laundry however, we cannot be responsible for laundry that is lost or damaged by the weather after it’s dropped off at your home. Please review the terms and conditions for more details.
However rare this is, it can happen. If there is a severe storm, such as a blizzard or a hurricane, we will return your laundry to you as soon as it’s safe to for our drivers to do so. We will keep you updated to any changes via phone, email and/or text.
You can expect your laundry to be returned less than 24 hours after we pick it up. Dry cleaning will be returned within 72 hours of pick-up.
If there is not a hook available for the driver to hang your laundry on we will provide one for you.
We recommend that your pickup/drop-off location be protected from the elements if possible. Most customers have us leave their laundry on a front or back porch, in a garage or with their building manager. We also use common sense and watch the weather. If a hurricane or blizzard is coming, we’ll contact you and make alternate plans.
If you’re going to be away just log into your account and place your account on “Vacation Hold” until you return.
Absolutely. Just log into your account and adjust your notification settings.
Simple. Just log in to your account and update your Laundry Preferences adding a note in the “Laundry Instructions” or “Folding Instructions” field. Our employees check your personal laundry profile for any changes every time they process your laundry.
No. We wash and dry our customers’ laundry individually in separate machines.
Absolutely! You have full control over how your laundry is done. Choose the water temperature, the type of detergent, and whether you like fabric softener or not. You can also tell us how you want your clothes dried and folded.
Yes, but please keep in mind that since we have 24 hour laundry turnaround time, some clothes will be returned damp.
Sure, but for your convenience we highly recommend you each sign up for your own account. If you do decide to share an account you will have to separate your laundry upon its return.
The blue bag is for everyday laundry.
We do our best to accommodate every request. If there’s something special we need to know just log into your account and update your laundry and folding instructions.
Yes, we do. Please place all stained clothing in the “Special Attention” bag and let us know by including a note in the bag or on your laundry profile and we’ll do our best to get it out. While we’re usually successful at removing stains, we can’t guarantee we’ll be able to get it out. If you can pretreat the stain before putting the garment in the bag, it will increase the odds of success.
While we are known for our high quality care, mistakes can happen. If we lose or damage an article please notify customer service within 48 hours of the laundry being returned to you. Unfortunately we cannot be responsible for laundry that is lost or damaged by the weather after it’s dropped off at your home. Please review the terms and conditions for more details.
We do not.